This is what happens when a businessman who promotes himself as 'not a politician' is in charge. He fails to understand that the electorate, whether or not they buy his product, is his 'customer'. Politics in government is not just a 'bunch of laws' written by folks for no purpose but their own benefit. Politicians understand responding to the voters. Non-politicians 'pooh-pooh' that idea and call it 'politics'.
I never considered myself to be a politician, but I did understand that to many people that is exactly what I was. The fact that I had a full-time job as an administrator was inconsequential to them. Many did not know that I was actually doing the work in my office and assumed that my support staff was really doing my job. Even vendors were often surprised to find out that I was the person making the decisions.
The public saw me on TV when they watched Board meetings. That is what many thought my sole purpose was. When it came to my legislative duties on the Board, I set my personal agenda aside (not that I ever had one). When it came time to vote on an issue, I tried to remember why I was sitting there. I was elected to serve the majority wishes and unless it was morally objectionable or illegal, that is what I did. (I believe I voted to create a downtown area even though I think it is a stupid idea. Why be the lone 'no' vote if it really doesn't change things?)
Certainly our Governor was not listening to the voters in Flint who showed up with jugs of brown water back in 2014. I was appalled and I was not anywhere near the Flint area (it's about 70 highway miles north of me). This saga goes on and on it was so avoidable. They certainly could have found a way to keep Flint on the Detroit water system if they really tried, at least in my opinion and experience dealing with Detroit water officials when I was in office. It is the duty of elected officials to insure the public health, safety and welfare. Listen and respond.
Here is a video of the Governor testifying and being told to resign: